FAQ's
🇺🇸 Cloud8 FAQ – For U.S. Customers
1. Do you ship to the U.S.?
Yes! Cloud8 ships directly to customers across the United States. We work with a U.S.-based distribution center, which means your order is shipped domestically—no international delays, duties, or customs paperwork.
2. How long does shipping take within the U.S.?
Once your order is processed, delivery typically takes 3–7 business days depending on your location. All orders are shipped from within the United States.
3. Will I have to pay import taxes or customs fees?
No. Because your Cloud8 order is shipped from a U.S. distribution point, there are no import fees, duties, or customs hassles. What you see at checkout is what you pay.
4. What makes Cloud8 different from other collagen brands?
Cloud8 combines premium French marine collagen peptides with New Zealand Manuka honey and real berry extracts for a science-backed, great-tasting daily drink. It's manufactured in pharmaceutical-grade facilities and trusted globally for purity and results.
5. Is Cloud8 safe and FDA-compliant?
Cloud8 is manufactured in a GMP-certified facility that complies with global health and safety standards. While the FDA does not approve dietary supplements individually, we follow all FDA guidelines for labeling, packaging, and safety.
6. Is the product tested for quality and purity?
Yes. Our products undergo rigorous testing for heavy metals, microbiology, and purity. We are committed to transparency and clean formulation—no artificial colors, sweeteners, or fillers.
7. How do I take Cloud8 collagen?
Take one sachet daily, mixed with cold or room-temperature water. We recommend taking it in the morning on an empty stomach for best absorption.
8. Is Cloud8 suitable for pescatarians?
Yes! Cloud8 uses marine collagen peptides derived from fish, making it suitable for pescatarians. It is also dairy-free, gluten-free, and non-GMO.
9. Can I take Cloud8 while pregnant or breastfeeding?
If you are pregnant or nursing, please consult with your healthcare provider before adding any collagen supplement to your routine, as research on collagen use during pregnancy is still limited.
10. What if I’m not satisfied with my order?
We stand behind our product and offer a satisfaction guarantee. If you’re not happy with your purchase, contact us at sales@cloud8.co.nz, and we’ll make it right.
Still Have Questions?
Email us anytime at sales@cloud8.co.nz or follow us on Instagram @cloud8glow for more updates, tips, and customer stories.
